Shipping policy
Shipping & Returns Policy
Domestic Ground Shipping
| Service | Delivery Time | Areas Covered | Cost (USD) |
|---|---|---|---|
| Standard | 5 – 7 working days | USA | $6.99 – $18.99 (depending on weight) |
| Express | 2 – 5 working days | USA | $9.99 – $21.99 (depending on weight) |
| Next Business Day | 1 – 2 working days | USA | $21.99 – $40.99 (depending on weight) |
Once an order has been placed, we are unable to amend the order. This includes:
- Changing addresses
- Amending the product selection in the order
- Exchanges
US Federal & Public Holidays
We are closed on the following holidays. Any orders placed on these days will be processed on the next working day.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year’s Eve
Delivery Address
We can deliver to your permanent residential address or your place of employment. We do not deliver to PO Box addresses.
If you choose work delivery, please ensure someone is available to accept the package, as couriers typically cannot leave it unattended.
Returns
To return your item, please ensure it is in its original condition and include the following:
- Your Name
- Your Address
- Order Number
- Reason for Return
We are unable to accept returns of used products due to health and safety regulations.
Please send your return to:
KMI Brands (Noughty)Selery Fulfilment
3001 Broadsmore Dr.
Algonquin, IL 60102
Please wrap products securely and use recorded delivery. We cannot accept liability for items lost in transit.
If you have time, we appreciate your feedback on why you’re returning the product. As a small business, every order matters to us.
Parcel Protection (Optional)
For added peace of mind, you can opt for Parcel Protection at checkout. This covers loss, theft, or damage during transit.
To file a claim, please visit our dedicated portal: Submit a Claim Here
For full details, see our Parcel Protection FAQ.